Please visit our knowledgebase, where you can search for helpful information, ask a question, or chat live with one of our customer care agents.
Find the latest Android operating system and software below:
Join our SHIELD forum for the latest tips and tricks.
SHIELD User Guide
View the SHIELD User Guide.
NVIDIA GRID™ CLOUD GAMING
Try the Northern California beta and stream PC games from the cloud to your SHIELD!
- How can I share my SHIELD's Gamepad Mapper profiles with the community?
With the new community profiles BETA feature in Gamepad Mapper, users are able to share, browse, and rate community generated game profiles. To access the feature, hold the Start button from within an Android game to access the GamePad Mapper UI, then select to the menu button (three dots that appear above the “Download From Server” gizmo) to open the community share and rating options.
- My Nyko PlayPad Pro is not working properly in SHIELD Console Mode.
If you are having technical issues using your Nyko PlayPad Pro with your SHIELD, please contact Nyko directly. They will assist you in updating or replacing the controller. For more details, refer to http://nyko.com/customer-support/
Depending on when your PlayPad Pro was manufactured, the firmware may require updating. In some cases, the firmware update process may require the use of an Android 4.1 (or lower) device – the process does not work with newer versions of Android. With that device, download the Nyko Playground app from the Google Play Store, sync the controller to the device, open the app, go to “Advanced Settings,” and update your PlayPad Pro firmware.
Once this is complete, you can re-sync the PlayPad Pro to your SHIELD, and check for any new firmware updates with the latest Nyko PlayPad Firmware Updater app.
- What controllers are compatible with SHIELD in Console Mode?
We have tested the following controllers and they are compatible with SHIELD in Console Mode:
- Nyko PlayPad Pro
- NOTE: may require update to latest firmware
- MOGA Pro
- NOTE: controller does not have an integrated Android Home button
- XBOX 360 wired controller
- NOTE: must connect wired USB controller to a separate micro USB to USB OTG Adapter
- Nyko PlayPad Pro
- What is a micro USB to USB OTG Adapter used for?
This adapter is used to connect USB 2.0 supported devices to SHIELD. For example, if you want to connect an Xbox 360 wired controller to SHIELD for use in Console Mode, you will need this adapter as SHIELD has a micro USB port.
- Where can I buy a micro USB to USB OTG Adapter?
While there any many micro USB to USB OTG adapters out in the marketplace, we have tested the following adapters and they support SHIELD:
- IVSO® Nexus 7 Tablet Micro USB Host OTG Cable
- Micro USB to USB OTG Adapter Cable
- StarTech.com 5in Micro USB to USB OTG Host Adapter
- What are the requirements to GameStream at 1080p @ 60 FPS?
In order to stream games in Console Mode @ 1080p @ 60 FPS, your PC system must meet the following minimum requirements (NOTE: these requirements are slightly higher than the standard 720p GameStream requirements):
- GPU: GeForce™ GTX 660 or higher desktop GPU (Notebook GPUs are not supported at this time)
- CPU: Intel Core i5 or higher, or AMD FX 6-Core or higher
- Micro USB Ethernet Adapter: Connect a wired Ethernet cable from your router to your SHIELD.
- Where can I buy a micro USB Ethernet adapter?
There are many different types of Micro USB Ethernet adapters available in the marketplace. The adapter must be a male Micro USB connector to a female Ethernet connector. We have tested the following adapters and they support SHIELD:
- Smays Mini USB 5pin to RJ45 Ethernet 10/100Mbps Network Lan Adapter
- Gino Micro USB 5 Pin 10/100 Mbps RJ45 LAN Ethernet Adapter for Tablet PC
- How do i move app and game program (APK + OBB) files from SHIELD internal storage to the microsd card?
- Move data files by going to Settings → Apps → (Select App) → Move to SD card
- Ability to move data to SD card is compatible with select apps and games. Only apps that developers have opted in as moveable to external storage can be moved.
- SHIELD only supports writing to FAT32 formatted cards. This is a limitation of Android.
- 32GB cards (or lower) will need to be formatted FAT32. Most cards are pre-formatted FAT32, but for the few that are not, they will need to be formatted using a PC.
- Currently, 64GB cards (or higher) cannot be written to because they are either NTFS or exFAT formatted. Users can still read files, including music and movies, from their 64GB cards as long as they are NTFS formatted. exFAT is currently not supported on shield.
- What are the recommended Miracast devices?
- How do I take advantage of the free limited-edition SHIELD t-shirt promotion?
- When you order NVIDIA® SHIELD™ through our participating resellers, you’ll receive one free SHIELD t-shirt for each unit ordered.
- Participating online resellers: NVIDIA, Newegg.
- Participating brick-and-mortar resellers: GameStop, Micro Center, and Canada Computers that feature a "SHIELD Experience Center".
- Find your nearest "SHIELD Experience Center".
- SHIELD t-shirts are 100% cotton, available only in XL size.
- All pre-orders to date through NVIDIA.com have already been sent a SHIELD t-shirt.
- SHIELD t-shirt promotion valid while supplies last.
- SHIELD t-shirt design.
- When will SHIELD be available?
SHIELD is shipping to consumers now. Buy SHIELD.
- Where can I buy SHIELD?
SHIELD is available for order directly from NVIDIA at shield.nvidia.com as well as our etail/retail partners: Amazon, GameStop, Micro Center, Newegg, Think Geek,Tiger Direct, Canada Computers, Memory Express and NCIX.
- How much does an NVIDIA SHIELD cost?
NVIDIA SHIELD is priced at $299.
- In what regions is SHIELD available?
SHIELD is initially available only in the United States and Canada.
Register to be notified of SHIELD updates, including international plans.
- What Android games does SHIELD work with?
As SHIELD is a full-featured Android device with a multi-touch screen and access to the Google Play store, gamers can access and play an extensive catalog of Android games on SHIELD. Games optimized for gamepads and 5" landscape displays are going to provide the best gaming experience. Check out the list of SHIELD optimized games available from TegraZone. Beyond the many great titles available through TegraZone, There are a number of other games available on Google Play that offer native controller support. Check out a list of tested Android games.
- What are the system requirements for streaming pc games to SHIELD?
The basic requirements are a Wi-Fi router and a modern gaming PC with a GeForce GTX 650 or higher desktop GPU. The detailed requirements are:
- GPU: GeForce GTX 650 or higher desktop GPU (Notebook GPUs are not supported at this time)
- CPU: Intel Core i3-2100 3.1GHz or AMD Athlon II X4 630 2.8GHz or higher
- System Memory: 4GB or higher
- OS: Windows 8 or Windows 7
- Software: GeForce Experience application and latest GeForce drivers
- Routers: 802.11a/g router (minimum). 802.11n dual band router (recommended). Check out a list of GameStream-ready routers.
- How does streaming games from my PC to SHIELD work?
NVIDIA uses the H.264 encoder built into GeForce GTX 650 or higher desktop GPUs along with special streaming software integrated into GeForce experience to stream games from the PC to SHIELD over the user's home Wi-fi network with ultra-low latency. Gamers use SHIELD as the controller and display for their favorite PC games as well as for steam big picture. This enables gamers to get a GeForce GTX PC gaming experience anywhere in their home Wi-fi network.
- What PC games does SHIELD work with?
SHIELD officially supports over 50 of the most popular games and provide access to Steam Big Picture. Check out the complete list of supported PC games.
- What buttons are on the SHIELD controller?
SHIELD provides a full console-grade controller with two joysticks, a D-pad, ABXY buttons, L/R bumpers, L/R analog triggers, Start/Back/Home/Volume buttons, and a multi-function NVIDIA/Power button.
- What is the warranty on SHIELD?
SHIELD comes with a 1 year limited manufacturer's warranty. Warranty details.